Cancellation policy COVID-19 update

Under normal circumstances, our cancellation rules (found on our website) say that up to 30 days before the start of the trip, 10% of the total reservation is retained by us. If cancellations occur after 30 days before the start of the trip, the entire prepaid amount is retained.

COVID-19 updated cancellation policy from Tuesday 17th March

It is possible that from Tuesday 17th March all non-essential travel will be unable to take place for at least 30 days between and to EU countries due to the pandemic CONVID-19. This is an ever changing situation and we here at Getaway are here trying to make it as clear as possible for everyone involved what is going to happen to your bookings.

If you have made a reservation with us and it has been directly affected by coronavirus then a special cancellation policy can be put in place. To be eligible for this cancellation policy please provide us with documentation that shows one of the following things:

  • Clients are unable to travel to the location where the rental vehicle is located (documentation required)
  • Due to official travel restrictions, flight cancellations or ground transportation by transport companies, due to COVID-19, or suspects and confirmed cases of COVID-19 (please provide appropriate documentation.)
  • Clients tested positive or suspected of being infected with coronavirus (medical document required).

This policy is subject to change according to national and international updates that may affect the policy above.